Frequently Asked Questions
Q. How much do you charge for a call-out?
A. Absolutely nothing within West Yorkshire, we do however charge a minimum of 1 hour labour
Q. I live outside of West Yorkshire - can you still help fix or maintain my PC?
A. Yes but this would be at a small charge for travelling, typically £25 depending on distance or alternatively:
- You are welcome to bring the PC to us by prior appointment
- By Remote Session - Arrange for a remote session if you still have internet access
- By e-mail - First free then a nominal charge would apply per email
Q. Do you do company computers?
A. Generally we specialise in individual/home users only. We can help with some small company systems. At the moment we do not do work on Servers.
Q. Can you build a PC to my specifications?
A. Even though we have in the past, this is not now viable due to low cost retail systems. If you still require a custom PC we will provide a quote for parts and/or build but please bear in mind that custom self builds do not have the same guarantee as a retail system.
Q. Can I upgrade my existing PC?
A. Subject to some limitations it may be possible to upgrade your hard drive, processor, memory, graphics card, USB interface etc. We would need to examine your PC first, and then would be happy to obtain and install any upgrades.
Q. I need a small home network - can you help with that?
A. We do offer a network install & configure service for the home user (wired or wireless network). A wireless network is best for a home environment as it does not require any drilling of walls or floors - we can supply a whole range of equipment to suit your needs, or we are equally happy to install and configure equipment you have purchased (subject to suitability).
Q. If you have to take my PC away for repair or maintenance do you have another PC I can borrow?
A. Not at the moment but this is something we are looking into as an option for our customers.
Q. Do you repair printers?
A. No - Good printers are very inexpensive and the cost and availability of parts make it prohibitive to spend the time fixing them.
Q. I just need some general advice about PCs - can I talk to you?
A. Please use e-mail for this. We will answer one straight forward question for free and then only charge a nominal amount for further advice if required. We will research your needs and find self-help information sources for you.
Q. Do you sell software and provide software training?
A. Unfortunately we can’t compete with the software specialist retailers, we can,however, obtain software from these on your behalf if required. Unfortunately neither do we have the resources to put together structured training courses though we will give basic training on how to use the common programs on a PC. Call us to discuss your needs.
Q. What about laptop repairs?
A. We have a repair service for all makes of laptops, but will always examine it first to make sure that opening the case or any of the hidden compartments is not likely to cause physical or cosmetic damage. Software issues with laptops are generally no different from those on PCs so we can usually fix them.
Q. One of your web pages mentions backup services. What exactly do you mean?
A. The more information you put on a computer, the more important it is to back the data up regularly in case of physical/electrical damage to your computer and components. For “heavy” users we would recommend taking a secure, incremental, offsite backup at least once a week, and for the average family user at least once a month. Please contact us for further details on this service.
